Service
Shipping
How your order travels from our hands to yours — timelines, costs and what to expect at every stage.
Every la*mar order is packed by hand. Orders placed before 2pm on a business day are processed the same day; anything after that moves into the next working day's run. We do not ship on weekends or public holidays.
Delivery windows
| Service | Time | Cost |
|---|---|---|
| Standard | 3–7 business days | $8 — free over $150 |
| Express | 1–3 business days | $18 |
| International | 7–21 business days | Calculated at checkout |
Tracking
You will receive a confirmation email the moment your order is placed and a second email with tracking as soon as the label is scanned by the carrier. If tracking has not moved within 48 hours of dispatch, contact us and we will chase it on your behalf.
Customs and duties
International orders may attract import duties or taxes set by your country. These are not included in your order total and are the responsibility of the recipient. Refused parcels returned to us are refunded less the outbound shipping cost.
Lost or damaged parcels
If a parcel is marked delivered but is not with you, wait 24 hours, check with neighbours and your building, then write to us. Damaged deliveries should be photographed before the packaging is discarded — we replace or refund without argument once we have seen the images.